Phone Tree Options

Press 1 – Text us! – pressing one will end your phone call and initiate a text conversation with our Patient Experience team.
Press 2 – Billing
- Press 1 – Balance – use this option if you need to speak to a Billing coordinator with questions about your current balance
- Press 2 – Payment Only – use this option if you want to make a payment ONLY
  - You can also make a payment by clicking the “Bill Pay” option at the top of our website
Press 3 – Infusion Department
- Press 1 – if your infusion is ordered by a Provider outside of AARA
- Press 2 – Infusion Scheduling – if you need to schedule, cancel, or reschedule your Infusion appointment
- Press 3 – Status – if you need to check status on an infusion that has already been ordered
- Press 4 – Leave a message for your Doctor – if you have a clinical question for your Care Team
  - If you need a refill on an active medication, please contact your pharmacy first.
Press 4 – Scheduling Department
- Press 1 – Established patient scheduling – if you are an established/returning patient needing to schedule an appointment
- Press 2 – Bone Clinic – If you are a patient being referred to our Bone Clinic for Osteoporosis and need to schedule your first appointment
- Press 3 – New Patient – if you are a brand-new patient being referred to AARA for the first time
Press 5 – Leave a message for your Doctor – if you have a clinical questions for your Care Team
- If you need a refill on a current medication, please contact your pharmacy first.
Press 9 – Spanish